How soon can I expect my order?
Delivery can take 3-5 days for orders within Australia, or 1-2 weeks for international shipments depending on your location and local customs*. If you have any questions about your order, feel free to write to us at : firstname.lastname@example.org
*International orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer. StartUp Creative has no control over these. Any questions or queries for customs policies must be made to your local customs office.
What should I do if I don’t receive an issue?
Please write to our customer service team at :email@example.com and we’ll happily sort it out for you.
Where does StartUp Creative deliver?
StartUp Creative ships worldwide. If you would like confirmation that we can ship to your address, please contact our customer service department at : firstname.lastname@example.org
We’d hate for you to miss out so always happy to find a way to get you the goods.
Can I order back issues in print?
Yes, however we have limited inventory for our back issues. The earliest available is Issue #5
Let us know what you had in mind and we’ll see what we can do for you.
What are the different shipping costs?
For a single issue purchase the shipping costs vary from $6-$20 AUD. Shipping costs are calculated at the checkout once the country to which shipment is being sent has been specified. You will be aware of the shipping cost before submitting your order. Please note the shipping costs are included in the price for subscriptions ($15 AUD for orders shipping within Australia and $45for orders shipping outside Australia).
What forms of payment are accepted?
StartUp Creative magazine accepts PayPal, Visa and Mastercard.
Unless otherwise stated in a product’s description page or terms and conditions, shipping for products purchased on StartUp Creative web shop works in the following way:
Freight costs are calculated, using an Australia Post calculator, based on the weight of the products you’re ordering and your location.
Freight is added when you are checking out. Changing the delivery address when checking out will cause the freight price to change.
Subscription prices are inclusive of freight costs is calculated at check-out.
If you order an item from StartUp Creative online store and it is delivered damaged or defective we will replace it.
Please send your details plus a photograph or scan of the damaged item to email@example.com to arrange this.